Shipping policy

Last updated: October 27, 2026

Thank you for shopping with Ri Hair. Here’s what to expect as we prepare and deliver your hair.

Order Processing

Orders are processed within 2–3 business days after payment is confirmed. Business days exclude weekends and public holidays.

Custom orders may require additional preparation. We’ll confirm the processing time before you pay.

Shipping & Delivery

We currently ship within the United States only.

Standard FedEx shipping is included in all wig prices, with no additional standard shipping charge at checkout. Expedited shipping is not currently offered.

After processing, FedEx delivery typically takes 3–5 business days. Please allow approximately 5–8 business days total for processing and delivery.

Delivery estimates are not guaranteed arrival dates. Weather, carrier disruptions, holidays, or customs clearance may affect delivery.

Fulfillment & Customs

Your wig ships directly from our fulfillment partner and may ship from outside the United States. Customs duties are included in the shipping cost covered by Ri Hair.

Order Tracking

Once your order ships, we’ll email your tracking details. Tracking updates may take time to appear after the carrier receives your package.

Shipping Address

Please check your full shipping address before placing your order. FedEx requires a physical delivery address; we cannot ship to P.O. boxes.

If you need to correct your address, contact us immediately. Address changes cannot be guaranteed once processing or shipping has begun.

Lost, Damaged, or Incorrect Orders

If your package is missing, arrives damaged, or contains an incorrect item, contact us promptly with your order number and any relevant photos or videos.

We’ll investigate with our fulfillment partner and carrier and work with you on an appropriate resolution. Please keep the packaging and contact us before sending anything back.

Order Changes & Cancellations

To request a cancellation, contact us within 6 hours of placing your order, before processing or dispatch begins. Requests made after processing begins follow our Returns & Refunds Policy.

For changes to your selected length, density, lace, cap size, or delivery details, contact us as soon as possible. Changes depend on the order’s preparation status and cannot be made once it ships.

Shipping Delays

If we cannot ship within the stated processing time, we’ll notify you with a revised estimate and offer the choice to accept the delay or cancel the unshipped order for a full refund.

If you do not agree to a further delay, we’ll cancel and promptly refund the unshipped order to your original payment method.