Terms of service

Last updated: October 27, 2026

Overview

Welcome to Ri Hair. “We,” “us,” and “our” refer to Ri Hair, based in San Antonio, Texas.

These Terms of Service govern your use of our website and purchases from our store. Our Shipping Policy, Returns & Refunds Policy, and Privacy Policy also apply.

By using our website or placing an order, you agree to these terms. Nothing here limits rights or remedies that cannot be waived under applicable consumer-protection law.

1. Access and Account Information

You must be legally able to enter into a purchase agreement or use the store under the supervision of a parent or legal guardian.

Provide accurate, current billing, shipping, payment, and contact information. You are responsible for protecting your account credentials and notifying us of unauthorized account activity.

2. Our Hair and Wigs

Ri Hair sells human-hair wigs and may offer additional hair products and accessories. Each listing identifies the material, texture, color, lace construction, density, length, and available cap sizes for that product.

Please review your selections and the measurement guide before ordering. Cap size describes the fit around your head; lace size describes the lace area. Density describes fullness and is not a standardized package weight.

Our current standard wig options use HD lace. Other colors, textures, or lace constructions require a confirmed custom quote unless expressly offered in the listing.

Product appearance may vary with lighting, screen settings, selected options, preparation, and styling. These variations do not excuse supplying an incorrect or defective product.

Hair-lifespan estimates depend on care, wear, styling, and lace condition. They are not guarantees of a particular period of use.

3. Orders and Acceptance

Submitting an order authorizes us and our payment processors to charge the total displayed at checkout. An automated order-receipt email confirms that we received your order; it does not guarantee availability or acceptance.

We may decline or cancel an order for reasons such as unavailable products, payment failure, suspected fraud, or a material listing error. We will notify you and refund any payment collected for an order we cannot fulfill.

We will not substitute a product, change confirmed specifications, or collect additional payment without your agreement.

4. Custom Orders and Cap Sizes

Select your lace and cap-size combination, density, and length carefully. Contact us before ordering if you are unsure about fit.

For custom colors, textures, lace constructions, or other special requests, we will confirm specifications, price, and estimated processing time before you pay.

Custom-cap wigs are excluded from change-of-mind returns under our Returns & Refunds Policy. This exclusion does not remove your rights concerning defective or incorrect products.

5. Prices, Promotions, and Payment

Prices are in U.S. dollars. The price and approved discounts shown when you place your order apply to that purchase.

Standard U.S. shipping and applicable customs duties are included in our listed wig prices. Any other applicable charges must be disclosed before payment. Your final total appears at checkout.

Promotions may have separate eligibility rules, exclusions, and expiration dates. We do not promise that discounts can be combined unless expressly stated.

You must be authorized to use your selected payment method. Future price changes do not increase the amount owed on an accepted order.

6. Changes and Cancellations

Request cancellation within 6 hours of placing your order, before processing or dispatch begins.

Contact us immediately to request changes to your shipping address, length, density, lace, or cap size. Changes depend on the preparation status and cannot be guaranteed.

After processing or shipping begins, the Returns & Refunds Policy applies. These conditions do not override cancellation or refund rights provided by law.

7. Shipping and Delivery

We currently ship within the United States only.

Standard orders generally require 2–3 business days for processing after payment confirmation, followed by an estimated 3–5 business days for FedEx delivery—approximately 5–8 business days total.

Custom requests may require additional preparation, which we will confirm before payment. Business days exclude weekends and public holidays.

Orders ship directly from our fulfillment partner and may originate outside the United States. We do not currently offer expedited shipping or delivery to P.O. boxes.

Delivery estimates are not guarantees. If we cannot ship within the stated processing time, we will notify you, provide an updated estimate, and offer the choice to accept the delay or cancel the unshipped order for a full refund.

Carrier disruptions do not remove your applicable consumer rights. Contact us about missing, damaged, delayed, or incorrect deliveries so we can investigate and arrange an appropriate resolution.

8. Returns, Exchanges, and Refunds

For hygiene reasons, Ri Hair does not accept change-of-mind returns or exchanges, including on unused hair.

Products that arrive defective, damaged, or materially different from your confirmed order are eligible for review under our Returns & Refunds Policy. Contact rihairorders@gmail.com within 48 hours of delivery with your order number, details, and clear photos or video. Report problems that are not immediately apparent promptly after discovering them.

Contact us before returning anything. Ri Hair covers approved return shipping for confirmed defects, damage, or incorrect products and provides an appropriate refund or replacement. No $20 deduction applies to these approved refunds. Your applicable consumer rights remain protected.

9. Hair Preparation and Care

Wigs may require fitting, lace trimming, tinting, or styling. An adjustable band or internal combs does not guarantee that every installation can be completed without adhesive.

Follow the product’s care instructions. Cutting, coloring, bleaching, excessive heat, improper installation, and unsuitable maintenance can affect the hair and lace.

Damage caused by use or alteration is different from a defect present when supplied. Contact us before altering a product if you notice a concern.

10. Intellectual Property

Ri Hair’s original branding, text, designs, and other original content belong to Ri Hair or its rights holders. Supplier photographs, videos, and other licensed materials remain the property of their respective owners.

Purchasing a product does not transfer intellectual-property rights. Do not reproduce or commercially exploit protected website content without the appropriate permission.

You may share links to our products and website without suggesting an endorsement or partnership that does not exist.

11. Third-Party Tools and Links

Our website may include third-party payment tools, embedded videos, review tools, and links. Those providers may apply their own terms and privacy policies.

We do not control unrelated third-party websites. However, using service providers does not remove Ri Hair’s responsibilities for purchases made directly with us.

12. Relationship with Shopify

Ri Hair uses Shopify to operate its online store. Purchases are made directly with Ri Hair, not Shopify.

To the extent permitted by law, Shopify and its affiliates are not responsible for disputes, injury, damage, or loss arising from transactions between you and Ri Hair. Nothing here excludes liability or rights that cannot legally be excluded.

13. Privacy

Our Privacy Policy explains how personal information is collected, used, and shared.

Shopify and other service providers may process information to operate the store, handle payments, fulfill orders, prevent fraud, and provide related services. Information may be processed outside your state or country.

14. Reviews and Submitted Content

When you submit a review or other content for public display, you confirm that it is truthful, reflects your experience, and does not violate another person’s rights.

You grant Ri Hair a nonexclusive, royalty-free license to display and reproduce that submitted content in connection with our products and marketing. Private support messages and private photographs are not automatically treated as marketing submissions.

Disclose any incentive received for a review. We will not require a positive review or penalize an honest negative review. We may remove unlawful content, spam, personal information, or content unrelated to the product.

15. Errors and Availability

We may correct inaccurate descriptions, prices, availability, or other information. Corrections do not authorize us to charge an accepted order a higher price without your consent.

If an error affects your order, we will contact you to explain the available options. If we cannot fulfill it as agreed and you do not accept an alternative, we will cancel and refund it.

16. Prohibited Use and Automated Access

Do not use the store for fraud, harassment, unlawful activity, intellectual-property infringement, unauthorized data collection, or interference with website security.

Automated tools must identify themselves truthfully, respect access restrictions, and stop when access is refused. They must not impersonate people, bypass security measures, or submit transactions without the purchaser’s authorization.

17. Website Availability and Warranties

We do not guarantee uninterrupted or error-free website access.

To the extent permitted by law, the website is provided on an “as available” basis. This does not cancel product descriptions, express commitments made with your purchase, or warranties and remedies that apply by law.

18. Liability and Indemnification

To the extent permitted by law, Ri Hair is not liable for indirect or consequential losses arising from website use. No exclusion applies where prohibited by law or where it would remove non-waivable consumer rights.

To the extent permitted by law, you are responsible for third-party claims directly caused by your unlawful use of the website or infringement of another person’s rights. This does not require you to cover losses caused by Ri Hair’s own unlawful conduct.

19. Suspension, Severability, and Assignment

We may restrict access for suspected fraud, unlawful activity, or material misuse. Restricting access does not remove our obligations concerning accepted orders, refunds, or applicable consumer rights.

If a provision is unenforceable, the remaining provisions continue where legally permitted. Failure to enforce a provision immediately does not waive it.

Any transfer of our business or these terms must preserve obligations concerning existing purchases and applicable customer rights.

20. Governing Law

These terms are governed by Texas law, subject to mandatory consumer protections that apply to you.

Where legally permitted, disputes may be brought in courts with appropriate jurisdiction in Bexar County, Texas. This does not prevent you from relying on mandatory laws or using courts available to you under applicable law.

21. Electronic Communications and Updates

We send order confirmations, tracking, support messages, and other transaction-related communications electronically. Keep your contact information current.

Marketing consent is separate from communications needed to manage your purchase.

We may update these terms prospectively. The version presented when you purchased governs that order unless a change is required by law or agreed with you.